Operations
Goal
Find after-sales and back-office operations tools: return authorizations (RMA), service cases, expense claims, and the fixed-asset register.
Who it is for
Operations clerks, service desks, finance/AP for expense claims, and asset custodians. Each area is an optional module — it appears only when enabled for the tenant.
What lives here
| Area | Module | Typical work |
|---|---|---|
| Returns / RMA | returns | Authorize customer returns, inspect, restock or close |
| Service cases | service_cases | Warranty / repair / replacement on sold serials |
| Expense claims | expense_claims | Draft → approve (GL) → reimburse via bank |
| Fixed assets | fixed_assets | Register assets, depreciate, dispose |
Open the screens
Sidebar Operations, then the section for Returns, Expenses, or Assets.
Related
- POS frontline returns are separate from commerce RMA
- Sales credit notes for posted invoice corrections