Find service cases

Goal

Find and open after-sales service cases.

Who it is for

service_case.view (manage to create / transition).

Preconditions

• Module service_cases enabled.

Steps

1. Open Operations → Returns & service → Service cases.
2. Review case number, type, status, warranty badge, and item.
3. Open a row for detail and next-status actions.
4. Choose New service case to create (service_case.manage).

Result

You can locate a case and continue work from detail.

Related

• Create
• Lifecycle