Debit note troubleshooting
Goal
Unblock common failures when creating, posting, allocating, or voiding debit notes.
Who it is for
Clerk and manager.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Cannot create from bill | Bill not posted | Post the bill first |
| 422 on save | Missing party/lines/reason; qty exceeds remaining | Fix validation fields; reduce line qty |
| Cannot post | Not draft/approved; needs purchasing.post; period closed | Check status, permission, and period |
| Cannot void | Unapplied credit balance remains | Allocate or settle before void |
| Cannot delete | Posted / not editable | Use void or leave posted history |
| Stock / AP unexpected | Return lines vs price-only adjustment | Confirm reason code and whether lines unstock |