Price group troubleshooting
Goal
Fix segment pricing that does not apply as expected.
Who it is for
Clerk and manager.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Customer still gets default list | No Price group on customer, or group has No list | Assign group; set group’s default price list |
| Group list ignored | Precedence puts explicit/default first; or document has explicit list | Check Pricing setup precedence and the quote’s price list |
| New customers ungrouped | Auto-assign off / no default group | Enable assign + set default group in Pricing setup |
| Cannot save group | Missing pricing.manage or module off | Fix entitlement/permission |
| Prices wrong inside group list | Missing or stale list lines | Maintain Prices on that price list |