Sales order troubleshooting
Goal
Unblock common failures when creating, fulfilling, or invoicing sales orders.
Who it is for
Clerk and manager.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| 422 on save | Missing customer/lines; policy-required field; warehouse missing on stock line | Complete required fields per Sales setup |
| Cannot convert | orderAlreadyConverted | Open the existing draft invoice |
| Deliver/Invoice blocked | partialFulfillmentNotAllowed / partialInvoicingNotAllowed; fulfillmentExceedsOrdered | Adjust qty or ask admin to enable partial flags |
| Cannot cancel | Lines already fulfilled or invoiced | Finish remaining qty or leave order as-is |
| Cannot delete | Order is not a draft, has fulfillment/invoice history, or has revisions | Keep the order to preserve its document history |
| Email send fails | Invalid recipient or email delivery unavailable | Review the dialog error, correct the email if needed, then retry; blank email fields use the customer address and default message |
| Cannot edit | Order converted / not draft | Edit the resulting invoice or create a new order |
| Approval gate | Commerce approval pending before deliver | Finish approval in My Work |
| Workflow denied | Create/transition blocked by Sales settings | Ask admin to adjust workflow policy |