Payment troubleshooting
Goal
Unblock common failures when recording or allocating supplier payments.
Who it is for
Clerk and manager.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| 422 on save | Missing bank/supplier; amount ≠ lines | Complete voucher fields; balance lines to amount |
| Allocation rejected | Exceeds bill or voucher remaining | Lower allocation; refresh open bills |
| Unknown bank / document | Bad id or closed account | Pick a valid bank account and open bill |
| Cheque coverage | Cheque totals do not cover payment | Fix cheque lines or payment method |
| Cannot “post” later | Payments post on create | There is no second Post — open the voucher or create a correcting one |
| Period / GL failure | Closed period or account mapping | Change date or fix accounts with an accountant |